Australia & New Zealand customers:
We offer our customers FREE POSTAGE on all orders:
- Within Australia (via Express Postage)
- Within New Zealand (via Standard Postage)
Estimated Delivery Time:
- 2-4 business days* within Australia
- 7-14 business days* to New Zealand
*excluding our order processing times
Delivery times are quoted as per the Australia Post Network estimates.
Order Processing Time:
- Our standard processing time for most orders is 1-2 business days.
- Our processing times are subject to all National and QLD Public Holidays.
- All orders receive tracking details via email and are regularly monitored by our ordering system to confirm successful delivery.
- Customers can use the “Track My Order” portal on this website for delivery updates
Customers please note:
- Once orders have been lodged with our delivery contractor, all orders are then subject to the responsibility, care and handling by them and their drivers.
- Delivery times will depend on Australia Post’s ability to provide the expected service.
- Natural Disasters, severe weather events or other incidents may impact the delivery time of your order.
- Damaged in transit or missing items/orders will require investigation via our claims process – We will work with our customers and with Australia Post (or other delivery contractor) if this event was to ever occur.
- A signature is NOT REQUIRED for your order and some local delivery contractors may make the decision to ‘Safe Drop’ your order at your delivery address.
- We encourage customers to use the tracking details we provide to manage the safe delivery of their order.
- We cannot accept responsibility for theft of your item once delivery has been confirmed.
- It is important to provide a suitable delivery address when placing your order. If there are any special delivery instructions, please add them to the ‘Order Notes’ section when completing the checkout process.
- If a customer places a delivery redirection via Australia Post for their order, the estimated delivery times stated above are no longer applicable.
- Paying via PayPal – Orders will be shipped to the address as listed on the Paypal transaction. These details MUST match the details provided on the order form. We reserve the right to cancel and refund any transactions that may be identified as fraudulent or not authorised.
DISCLAIMER – Please note that your original shipping details MUST be correct. We are not responsible for incorrect shipping addresses or unclaimed deliveries due to customers providing incorrect information.
If you need an order shipped out more than once, there will be an additional fee payable to cover postage (unless the error is ours). We provide tracking details for your convenience.
If an order is delivered to an incorrect address due to the incorrect address being entered on the order, we are unable to guarantee that we will be able to recover the order and a replacement or refund will not be issued.